When a staff needs help and assistance, he/she has the following options:
In the Staff portal, a Help Widget is dedicated to show FAQs related to Enrichment Programme.
To use the Help Widget:
Once logged in the Staff portal, look for this on the bottom right corner of the page
Click the Help Widget icon to expand
Search for topics/articles staff wish to read or check
Self Service FAQs
In the event that the staff did not find any answer from Help Widget, a list of FAQs can be found as well in the self service portal.
To search for articles:
Go to https://mfsepsupport.myfirstskool.com/support/home and login using the staff’s NTUC email address and password
On the Knowledge base section, staff will see the FAQs for Enrichment Programme
Use the Search bar to enter keywords
Self Service Ticket Portal
If the above actions did not help find the answer, staff may log a ticket to the Enrichment Programme portal.
To log a ticket:
Go to https://mfsepsupport.myfirstskool.com/support/home and login using staff’s NTUC email address and password
Click on New Support Ticket
Fill in the details. Staff must be specific and give all information so Customer Service Agents will understand the problem quickly
Attach images/files if available
The ticket will be routed to the Customer Service Agent’s queue and will be handled accordingly.