Make sure that the staff has access to the Staff Portal and if not, please contact the BD team for access.
The BD Team can check this by doing the following:
On the staff’s computer, open any browser (Google Chrome, Mozilla Firefox, Safari)
Log in to staff portal using the staff’s login credentials
Once logged in, expand the side bar and click Accounts & Settings
Select Manage Users & Roles
Click on Manage Users tab
On the Search bar, search for the email address of the staff
If the staff’s email is found, check the staff role and change if necessary
If not found, click on Create User and fill in the mandatory fields
Once created, the staff can now login to staff portal with the corresponding access privilege depending on the staff role assigned to them.