Make sure that the staff has access to the Staff Portal and if not, please contact the BD team for access.

The BD Team can check this by doing the following:

  1. On the staff’s computer, open any browser (Google Chrome, Mozilla Firefox, Safari)

  2. Log in to staff portal using the staff’s login credentials

  3. Once logged in, expand the side bar and click Accounts & Settings

  4. Select Manage Users & Roles

  5. Click on Manage Users tab

  6. On the Search bar, search for the email address of the staff

  7. If the staff’s email is found, check the staff role and change if necessary

  8. If not found, click on Create User and fill in the mandatory fields

Once created, the staff can now login to staff portal with the corresponding access privilege depending on the staff role assigned to them.